Shipping & Returns
What are the shipping costs and options?
You will find shipping costs relevant to your country on product pages, and in checkout.
How long does delivery take?
Orders are usually dispatched within 3 working days of placing your order and delivered shortly after.
All orders are dispatched from our warehouse in The Netherlands unless otherwise stated. Generally, most orders are currently received within 3-7 working days.
You will receive an email with details on how to track your order.
Do I have to pay customs charges?
As a European Business, any orders delivered within the European Union are exempt from customs and import charges.
However, if your order is being delivered outside the European Union, you may be required to pay customs and duty fees once the shipment reaches that country.
Additional charges for customs clearance are borne by the recipient; we have no control over these charges and cannot predict what they may be. To find out whether you are likely to end up paying charges, please check your country’s customs and import policy.
What if I’ve pre-ordered an item?
If you have pre-ordered an item, the estimated dispatch date is displayed on the product page and at checkout. Your order will be shipped from us on this date.
Please note, we do not split deliveries so if you have placed an order containing an in-stock item alongside a pre-order item, your whole order will be shipped once the pre-order item is dispatched. Please order in-stock items separately if this an issue for you.
Can I track my delivery?
Once we’ve dispatched your order, you will receive an email from DPD, DHL or UPS with details on how to track your order. Should you want to make delivery changes these will need to be done via DPD, DHL or UPS as we can no longer control the delivery once it has left our warehouse.
I missed my delivery
Should you be out when your package is delivered, DPD, DHL or UPS will leave a missed delivery note and your package will be taken to your nearest DPD Pickup Parcelshop or DHL ServicePoint to collect within 7 days or your nearest UPS access point to collect within 10 business days.
If the package is not collected in time, it will be returned to our warehouse where a refund of your purchase (minus shipping costs) will be given, subject to circumstances.
Will I be charged VAT if ordering to a non-EU address?
For orders to non-EU addresses, the products will normally be zero-rated and not subject to VAT, however, to ensure fairness for all our customers, the amount charged for your order will not change.
Can I collect my order instead of getting it delivered?
Unfortunately, you cannot choose this option currently. However, you do have the option to redirect your delivery via DPD or DHL after your order is placed. In the e-mail you receive from DPD or DHL, can opt to pick up your order from one of their service centers instead of having it delivered. You can also change the delivery date and time based on this e-mail. These options do not apply to UPS.
My order is missing/items are missing from my order
On the very rare occasion that your order has gone missing, or you are missing items from your order we will investigate this with the delivery partner to resolve it for you. To speed up this process, we request that you have your order number, shipment reference, details of any missing items and any supporting imagery ready when contacting customer service.
Returns
We hope you are a huge fan of your purchase. If you’re not completely satisfied, you can return your unwanted items within a period of 60 days without giving any reason.
You can return your order for a small fee via our returns partner. Simply click the link below and follow the steps:
Alternatively, please complete the return form and send your return via recorded delivery to the below address. Returning to us is at your own expense, and non EU users will be subject to customs charges.
Return address
Return Department
stichd sportmerchandising B.V.
De Posthoornstraat 16
NL-5048 AS Tilburg
The Netherlands
To receive a full refund of your items, returns must be unworn and unused, with original tags and labels and, insofar reasonably possible, in original packaging. Returns will be inspected upon arrival before a refund is processed.
If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction unless you have explicitly agreed otherwise. You will not be charged extra for your refund.
You will receive your refund when we have received the goods back or you have provided proof that you have returned the goods.
If you are wanting to exchange your online purchased products, please place a new order on our webshop. To receive a full refund of your items, complete the returns form
Damages or faults upon receival
Your statutory rights, in particular in case of faulty or defective products, remain unaffected by this return policy. To report a faulty item please contact us via our contact form so we can provide you with instructions.
Loss in value of the goods
Your liability is purely for any loss in value of the goods resulting from use that outstrips the need to ascertain the nature, features and functionality of the goods.
Exchange
Unfortunately we do not currently offer online exchanges. Please return the original product then place a new order.